If you would like to get support from Cisco on your CUCM (call manager) servers or get a new software maintenance release, you will need to know where in Cisco's lifecycle process your version of CUCM falls. There have been some recent changes in End-of-Support status for the CUCM 4.x versions that effect a lot of installations. So, I've put together the table below for quick reference, but make sure you check the actual announcement and/or your Cisco Rep for an official stance.
Cisco Call Manager (CUCM) EOL Table
| Version | End-of-Sale | Last Ship | End-of-Maint | End-of-Support |
|---|---|---|---|---|
| CUCM 3.2(3) | Jan 13, 2006 | Apr 13, 2006 | Jan 13, 2007 | Jan 12, 2009 |
| CUCM 3 | July 23, 2007 | Oct 21, 2007 | July 22, 2008 | July 22, 2010 |
| CUCM 4.0 | May 15, 2008 | Aug 13, 2008 | May 15, 2009 | May 15, 2011 |
| CUCM 4.1 | May 15, 2008 | Aug 13, 2008 | May 15, 2009 | May 31, 2011 |
| CUCM 4.2 | May 15, 2008 | Aug 13, 2008 | May 15, 2009 | May 15, 2011 |
| CUCM 4.3 | Jan 25, 2011 | Apr 25, 2011 | Jan 25, 2012 | Jan 31, 2014 |
| CUCM 5.0 | Jun 30, 2008 | Sept 28, 2008 | Jun 30, 2009 | Jun 30, 2011 |
| CUCM 5.1 | Feb 13, 2009 | May 14, 2009 | Feb 13, 2010 | Feb 13, 2012 |
| CUCM 6.0 | May 2, 2009 | Jul 31, 2009 | May 2, 2010 | May 1, 2012 |
| CUCM 6.1 | Sept 3, 2010 | Dec 2, 2010 | Sept 3, 2011 | Sept 3, 2013 |
| CUCM 7.0 | Apr 12, 2010 | Jul 11, 2010 | Apr 12, 2011 | Apr 11, 2013 |
| CUCM 7.1 | Jun 22, 2012 | Sept 20, 2012 | Jun 22, 2013 | Jun 30, 2015 |
| CUCMBE 7.1 | Oct 6, 2010 | Jan 4, 2011 | Oct 6, 2011 | Oct 31, 2013 |
| CUCM 8.0 | Oct 24, 2011 | Jan 22, 2012 | Oct 23, 2012 | Oct 31, 2014 |
Hardware
The table above references the status of the CUCM software only. You'll want to also consider the support status of the hardware which is running the software. This can vary widely and I'm not going to get into that beyond listing the two announcements below. Just make sure that you consider it.
Cisco MCS 7845-H2 EOL/EOS Announcement
Cisco MCI 7835-H2 EOL/EOS Announcement
Disclaimer
I do not work for or represent Cisco in any way. So, make sure you contact your Cisco sales representative or Cisco directly if you need to get clarification on the status of any of your call manager software versions or the hardware that runs it.
Additional Information
Cisco CUCM End-of-Life and End-of-Sale Notices
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